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Common Client Questions


* Please note that you can book a free consultation and inquire about these questions over the phone- we would be happy to assist you! 


How do you book an appointment?

We understand that booking an appointment with a therapist can be challenging. We've made it easy for you! Here are the two simple ways in which you can book your session(s):

  1. Email and our admin team will book your appointment for you. 

  2. You can click on our book now button to redirect you to the appointment calendar.

How do I pay for the sessions?

  • All payments are completed via interact e-transfer. 


Can the sessions be covered by insurance?

  • Psychotherapy and Social Work is covered by most extended healthcare benefits in Ontario. Please check with your employer to find out what you are entitled to. 

*Please note that these services are not covered by OHIP.

Do I need a doctor's referral to start psychotherapy?

  • You do not need a referral to start services with us. 

How does psychotherapy work online?

  • Currently all services are remote to protect the safety and wellbeing of our clients under the COVID-19 restrictions in Ontario. Sessions are completed through a secure telemedicine video link. You will be provided the simple instructions when you book your initial appointment.


For the questions below, we've created a free comprehensive guide for you to download:

  • What is psychotherapy and how can it benefit my health?

  • How do I find the right therapist who fits my mental health needs?

  • What are some questions that I can ask during my initial consultation?

  • Do I need a formal mental health diagnosis?

  • When is the best time to seek therapy?

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